I ordered a 40 inch Samsung TV via their website because their price was very competitive. The purchase went very smoothly. Emails kept me informed of order and delivery and although asked for the 3-5 day delivery service it arrived the day after the order was placed.
I ordered a pair of £1000 ex demo speakers. They were sent carefully repacked to original packing standard and even had external black plastic wrap which is unusual for large products but shows their attention to detail.
Given 1 hour delivery slot which was honored.
Refreshing to see a company that still prides itself on service.
I was buying an expensive over £1k TV so went for JL as 5 yr guarantee appealing and have had good experience from them in past. But not this time.
Ordered TV and paid for their fast 2 day delivery service with day / time slot given by email. But TV didn’t arrive on day stated. Phoned next day and was told some unspecified problem in payment despite my A/C being correctly debited and hadn’t actually been sent yet despite email / online status saying it had
So cancelled order. Expect better when spending this sort of money. The emails and online status didn’t match the true situation with no sign of them attempting to inform me of true situation until I phoned. Won’t be using again.
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