I knew that I wasn't going to be in to receive my new phone and so asked it be left with a neighbour. I assumed that the fact I had left a note saying "Please leave with a neighbour at ..." would have been enough to show that they are trusted. But no, I found out at 12:45 that it hadn't been delivered. So I attempted to ring the customer services department (an 0845 number I might add) only to find out that the line is only open until 12pm on a Saturday! I spoke to my network provider and they had a line that was open to the courier- I was told that they said they would try to re-deliver today and leave it with a neighbour. Also they said I would receive confirmation either way within half an hour. I got nothing. So at 2:30 (an hour and a half after the first call) I spoke to my network again and was told that they hadn't even attempted re-delivery and that it just wasn't possible to leave it with a neighbour! 2 different stories! To make it worse they said that they couldn't even consider re-delivery because that ends at 2pm on a Saturday and the pick up depot closes at 12. I was also informed that the next re-delivery day was now Tuesday, unless I wanted to drive 30 minutes to pick it up. This service is a shambles and needs to be sorted out. If I, the customer, have requested it be left somewhere, it should be done. As well, surely on a weekend when the majority of people will require customer service they should be open later than 12pm? Ridiculous. If you want to send a parcel and have it arrive on time, use someone else.
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