Steph´s profile

Reviews (5)

Surfdome.com

I used to LOVE them, until this happened...

Surfdome used to be my number one online shop to visit for anything! I have spent hundreds of £'s on the website and have always been 100% happy with the service...

Im going on holiday tomorrow, and after ordering some items for next day delivery on Monday, I still won't be receiving before my holiday.

The reason for this is because they sent it to an incorrect address 3 hours away from where I live! I looked at the tracking and called the customer service line, and they said it would be sorted for me, and nothing changed! I rang again today and they have told me that there is nothing they can do now even though all of the items are still in stock.

Oh... But they have told me they will ring me later today to try and get it sorted again... at 5pm! There is no way I will have anything Ive ordered before I go away and I am thoroughly disappointed.

Some may say that I shouldn't leave it so last minute and its my own fault as problems do occur sometimes... But as I used to trust Surfdome so much and never had problems... I though it would be fine. It's the incompetence of the Customer services team that is the worst part of it all!!!

Surfdome is a great online shop, but I wouldn't recommend ordering anything that you need asap, or trust their customers service team because they have only let me down!

12 September 2013

Reply from Surfdome.com

Thank you for your feedback.
I apologize for the issue you experienced with us due to a technical error. I believe my colleague processed a full refund for you and offered you a change to re order when convenient.

Fancy Dress Ball

received the package quicker then expected!!!

Easy website to find your way around, and completely spoilt for choice!!
Received the items wrapped thoroughly and in pristine condition!

Will definitely use again and highly recommend!!!
Thank you fancy dress ball!

Sputnik

Amazing every time!!

I've ordered a few times from Sputnik, and both times I've had queries about the items. I emailed before purchase, and all of my questions were answered by the next day and I've gone ahead with the purchase. The items have always been sent and received in PERFECT condition and so quickly!! The prices are really good and they will definitely receive more orders from me! Would recommend to anyone!!

Thurgo

Sooo easy!!

I ordered a dyson vacuum from this company. I received it so quickly after following the simple instructions of payment on the website. After I placed the order I received email confirmation really quickly, and was able to track my order on the courier website aswell.

I will use this company again and recommend it to anyone!

Global GPS

Speedy Delivery and great overall service!

I rang up recently to ask about a few products. I passed my bike test and have planned to travel around Europe with friends for a few months.

I spoke to a girl on the phone and asked about loads of satnavs, bluetooth headsets, charging cables for the products, mapping updates... the lot! I couldn't believe how knowledgeable they were of every product I asked about, and if she wasn't sure she would find out the answer so quickly!

I ended up getting everything I needed and it was all sent to me the next day!

The products were brand new and so cheap. The satnav was newly overhauled but it was perfect! Exactly like new, just a different box!

I would reccommend this company to anyone because of how well I was looked after by them

Well done GlobalGPS! I look forward to buying more products from you in the near future, and my trip!

Steph´s profile

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Steph
Reviewer
Female, 1991
United Kingdom

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