Amy Newton´s profile

Reviews (1)

Alpharooms

Dreadful after service

We booked a holiday to Barcelona through Alpha Rooms along with transport which we paid for up front. We wouldn't usually choose the transport option however as our flight was a late one, we had concerns about public transport. Also we weren't sure exactly where our hotel was.

Unfortunately our transfer never arrived. After waiting and searching for 40min, we had no choice but to get a taxi (buses had stopped running), costing us 50 euros. This is on top of the £17.04 paid for the transfer.

I contacted alpha rooms immediately on our return and have been horrified by the response we've received. Bad service wouldn't do it justice! I've called and sent online messages several times, I haven't yet received an apology or received a refund, let alone compensation for the taxi costs and phone calls etc.

Alpha rooms may be cheap, but if anything goes wrong you receive shoddy service. I wouldn't use them again.

20 May 2013

Reply from alpharooms.com

Dear Ms Newton,

I am sorry about the delay in response to your request. As it is now the beginning of the summer season we are receiving a high number of support tickets from customers due to travel and unfortunately, as I am sure you can understand, they have to take priority.

I am sorry that your transfer did not arrive and we have raised this with our suppliers as this is not acceptable service. Your issue has now been escalated to our customer relations team who are investigating this with our supplier and will be in touch with you shortly.

Kind regards,
Victoria

Amy Newton´s profile

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Amy Newton
Reviewer
1980
Bristol, United Kingdom

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