Ordered flowers for my aunt in Germany-when the flowers turned up they were frozen and just deteriorated. They had also been in a depot for 3 days and in transit for 4 days to get there, covering over 800km in Germany (I just assumed a local florist would be used not realising the flowers were coming from Holland!) . I complained and they said they needed photos to prove it but I explained my aunt is old and didn't have a camera for this. So they sent more. The SAME thing happened again, except 5 days in transit (so 4 days after the expected delivery date!). I got my money back but that isn't the point and nobody could explain why they used this system and how a fresh product for 5 days in transit is acceptable! Terrible and very disappointing overall.
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