Cristina Lai´s profile

Reviews (1)

Worldstores

very good operators ans very professional shipping (see full rewiew)

Worldstores is an on line shop very well organized.
At all stages, since the purchase, the service is very well maintained and accurate. The courier used implements a procedure to inform the recipient that I think is one of the best ever (phone calls, emails etc... high availability).
I unfortunately had some problems with the product selected, mainly due to manufacturing defects not directly attributable to Worldstore, the replacement took place in a very very short time and the staff was really helpful and proactive.
I can highlight the good communication with all those involved in the process.
Despite the problem of product I can say, as an passionate internet buyers, this online store is really professional.
Strongly raccomended.

I would like to say something more after had seen the other costumers opinions.
Just wanted to clarify that:
- 30 minutes before to arrive the courier operator called me to inform that was arriving .. never happened with other couriers.
- when I saw the door defected I contacted the call center and without any long wait a really nice girl explained me what to do.
- I followed her instructions and I sent the email
- 2 days after (Sunday) when all the rest of the people do not work, I guy called me about.
I had the replacement
I fixed the day to collect the doors to return. In that day I had to go to pick up the children from school and I left a message for the courier at the front door... he arrived, called me and he waited for me for ten minutes!!!!
May be I am only a lucky person...but I do not think so..

Cristina Lai´s profile

profile image of Cristina Lai
Cristina Lai
Reviewer
United Kingdom

About