Gary´s profile

Reviews (1)


GJW Titmuss is good value for money & good quality seed supplied.

However their couriers Yodel are useless.
The instructions stated leave by the back gate. There was a note also on the front door that a neighbour would sign if required. Guess what? The delivery was not left and a card was put through the door. This card was not scanned or filled in. I tried to enter the bar code on phone 3 times but it was not recognised, I then went on line and tried again, but it did not recognise the bar code again. I ended up phoning Yodel. After waiting 10 minutes @ 10p per minute. As suspected their incompetent driver who could not follow instructions, be bothered to fill out the card or even scan the bar code.
A request for an explanation return phone call from Yodel has been ignored.

17 May 2013

Reply from GJW Titmuss

Hi Gary,

As per our conversation a moment ago, I have now messaged our Account Manager with regards to your delivery and to ask him to call you himself to apologise for the driver's incompetence.

Kind regards,

Gary´s profile

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United Kingdom