Recently ordered at 32" TV as a present for eldest son. Was advised TV was not in stock and would be delayed for approximately 7 days. Asked if I would like to cancel the order. - Am impressed at being given the option to cancel but decided to continue as had plenty of time before the birthday (for once!). TV arrived 3 days later great!
Opened TV looks great - all tuned in - picture fab - child pleased....but then we lost the picture. it came back but there was clearly an intermittent fault on the TV which became worse over the next 2 days.
Oh great.. never used this company before..here we go with a battle on my hands i imagine. I emailed 123AV describing the problem and asking for their returns procedure. " Box it up and let us know when its ready and we will collect" came back the prompt reply. I did and they collected the next day. 48 hours later I received an email telling me the funds have been refunded to my account and lots of apologies for our disappointment. No arguing, no hassle , no stress.
Can't fault the company. Faulty goods are outside their control, but the customer service given exceeded my expectations by far. Will definitely using them again.
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