Isobel Grigor´s profile

Reviews (2)

just what i always wanted!

honest, it was eazzy peazzy!, got the antenna in 2 days, wish i had found out about their web site months ago, now the digi radio works a treat, my wife was going to put it in the skip, and me with it!, now its a proper working bit of kit!. will use their site again.

very pushy staff on phone

the staff on the phone would not take no for an answer, they wanted to continue with the interveiw even after i told them i had to go back to work, then they did not phone back at the arranged time, in fact it was several days later, however in the end the policy was purchased, but i will not do any business with them again.

20 May 2013

Reply from

Hello Mrs Grigor,

Firstly I would like to thank you for leaving this review as we take things like this very seriously. Our mission is to make sure all customers are spoken to with the highest level of respect and no decision is forced upon them. I’m sorry that you weren’t called on the day you requested, this is simply not good enough. We’ve implemented a new process to ensure these types of requests aren’t missed.

I would like to apologise for the way in which you and Peter were dealt with initially and thank you again for highlighting these issues so that we can avoid the same mistakes being made again. Im happy that your Customer Relationship Manager Kristie Fay managed to find you a policy you were happy with and dealt with you in a much more professional way.

Kind Regards,

James Turvey

Customer Service Manager

Isobel Grigor´s profile

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Isobel Grigor
United Kingdom