Norman Dows´ profile

Reviews (1)

Tooled-Up.com

your delivery service shocking

I paid for next day delivery .it took 3 days.
I will not use you again good bye

20 May 2013

Reply from Tooled Up

Thank you for your review, We have investigated your order as we do all orders that receive a negative review.
Your order missed the cut off time on the day it was placed mainly due to an extra security check as you were using an alternative delivery address. This is to prevent card fraud. It was however despatched the next day. We kept you informed by e-mail as to when the order was accepted and despatched with full tracking details. It was also a Bank Holiday weekend which meant the delivery was delayed to yourself by an extra day.
We are sorry that the order was not despatched within the time frame that you were expecting but it was within the time frames advised on the site and subsequent e-mails.
As a gesture of goodwill we have refunded your P&P charge.
Regards.
Sales Team Manager.
tooled-up.com

Norman Dows´ profile

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Norman Dows
Reviewer
United Kingdom

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