Any company can get things right. All they have to do is deliver the correct goods in reasonable time. It's what happens when things go wrong that separates the wheat from the chaff!
I had a problem when I paid for Next-Day-Delivery last November, and the item finally turned up a day late. When I called 4ourhouse to track the item the person I spoke to was very rude, and DHL were just as bad (search for DHL reviews - they are as bad as 4ourhouse).
I wrote a letter of complaint to 4ourhouse on 21 November 2010, which was received by them at 09.39 on 24 November 2010, but I received neither an acknowledgement nor reply. I wrote again on 18 December 2010, which was received by them at 10.45 on 21 December 2010, chasing up the first letter. To date I have not had a reply from either letter. IS THIS THE WAY TO RUN A BUSINESS - DO THEY CARE ABOUT THEIR CUSTOMERS??
The only sign of life has been a partial refund of the next-day-delivery charge. I suppose that I should be thankful for that.
Reading through other reviews I find that I am far from alone with delivery problems, in particular next day. My experience with the rudeness of 4ourhouse staff is also prevalent.
Apart from the rudeness of the staff their main problem seems to be using DHL for next day delivery. 4ourhouse insist that DHL 24@Home is a next day delivery service. DHL insist that they only deliver the next day if they can . . . NOT what we pay for!!
I would like to give them less than two stars, but they do provide a good service with parts, which I suppose is why they can afford to treat their customers like a bit of dog muck on their shoes.
In future I will only use this company as a very last resort.
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