The Toshiba 19 Inch TV and DVD player on delivery, would not occasionally switch on or off, or change channels using the remote control. I emailed my complaint to 123AV on the morning and three hours later was contacted by phone.The company thought it was probably a faulty remote control and would send another. This arrived the following day and proved the diagnosis was correct. It has been a few years since I have received such excellent service.
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