Yvonne Buchtrup´s profile

Reviews (2)


TrustPilot is not unbiased

Following on from reviewing a company TrustPilot contacted me saying my negative review of said company was in breach of their guidelines. I edited by review to bring it inline and it went live. It was taken down again immediately and I was asked to provide evidence to my purchase. I sent an invoice I had from the company and imagined I would see my review live again. This is not the case. I'm now being questioned on what I purchased, as if that is relevant whether I bought a chair or a table! The important point is that I have complied with every single guideline and my review is still not visable. I find this completely unacceptable and certainly not unbiased as they should be.

B, Thierry Chams, Jon Montgomeryand Kc Chams found this review useful

18 June 2013

Reply from Trustpilot

Hi Yvonne,

Thanks for your reviews and your feedback.

I talked to my colleague who've been working on your reported review. Apparently, the review has not fulfilled our guidelines in multiple ways and accordingly it has been reported multiple times.

It's our number 1 priority that consumers can trust that the reviews they read are written by real customers. In most cases we can deal with reported reviews pretty fast with little or no need to interrupt the reviewer asking for additional, but unfortunately this hasn't been the case with your review. Based on the secquel of actions you have been through, I understand that you start questioning our service.

I apologize for the hassle, but I hope you are still willing to help us by providing the documentation my colleague asked for and that you will be more confident using our review service.

Best regards,
Joakim Ditlev


Lovely product, terrible customer service

I ordered a full bathroom for over 1k and am happy with the product and the quality. We ordered
-Left Hand L Shaped Whirlpool Shower Bath with 8 Jets. It's wonderful but difficult to get around the screen to clean the bath.
-Cube Dual with Quadrato Head and Ceiling Arm. Very pretty
-Quadra Waterfall Bath Filler.
-Quadra Waterfall Side Lever Basin Mixer Tap. Everyone love this.
-Prima Soft Close Toilet Seat. Does exactly what it says on the tin!

My issue, and the reason for only giving three stars was with the lack of knowledge and near rudeness with the numerous sales reps over the phone. It was a more complaicated order as I was paying from overseas but they made no effort to try and find a solution. In the end a wonderful sales agent, Simon Thomas from the Wigan branch provided a solution. Without him they would have lost the sale to a competitor.

Yvonne Buchtrup´s profile

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Yvonne Buchtrup
Bergen, United Kingdom