Brilliant. Excellent prices and to be honest not always the cheapest, but when they have deals on, quick and efficient. They sell pre-owned games too over a variety of systems. Why did i never here of these before, I believe I have been cheated in life but am happy to have found. Shipping is cheap and super-fast. I would point that a few of my packages have not been sealed properly but all items arrived undamaged and were not missing.
Although I still use Zavvi, I am looking else where for my steelbooks. When they claim limited edition, they miraculously find more copies to sell. Not to mention the prices have been hiked up. I wish they would differentiate 'Limited Edition' & Special Edition'. How many limited editions find there way to other websites for a cheaper price. I know they have included a price promise on pre-orders like 'Amazon' which is great but 1-2 months after buying a new release how many special offers or more discount is offered on the same product you paid the higher price for? It can't be that limited in edition if they have plenty of stock still to be selling at a cheaper discounted price down the line. I don't want to miss out but this is ridiculous and needs sorting. I have bought over 100 steelbooks at least from them and feel let down.
They also need to sort out their website for returns or customer services. The message box is very terrible and the website designers should look to improve this.
Also, pre-orders, this needs to have the details on what you have ordered rather than clicking on each order to open and see what it is especially if you are looking for something specific, they may need to look at Play.com or Amazon to take notes.
You can't change an existing pre-order even if you have changed address. The pre-order isn't due for release for 3-4 months so why can't Zavvi change this for your orders? They claim that you have to cancel the order and re-purchase. Hmmm, what if it is sold out? Very bad.
On new pre-orders change the icon from 'SOLD OUT' to 'NOT AVAILABLE' as this is quite misleading.
There is plenty to do here and I wish Zavvi would listen to these comments and improve the good custom they are getting since the close of Play.com
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