Jason´s profile

Reviews (1)


Very poor customer service

Spent £800 on a cross trainer which to be fair was delivered on time. Unfortunately the polar HRM i was supposed to get was never delivered. I have emailed them 4 times and called them twice. When i called the person knew nothing about the emails (even though i'd had one response saying they would look into it) but promised that i would be called back the same day - needless to say this never happened either. Now they wont answer the phone or respond to my emails.

I dont have any issues with the product they supplied but the lack of CS afterwards means i will never use them again. I would recommend using someone else if you can.

09 February 2014

Reply from www.sweatband.com

Please accept my apologies for this Can you supply the order ref so I can look into it and identify the issue

Jason´s profile

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United Kingdom