I ordered flowers a week in advance for flowers to be delivered for a friend's birthday on May 13th. I had not heard from her so contacted her to see if she had received them on the Monday and she had not. I sent three emails to Iflorist chasing why the flowers were not delivered and asking why I was not informed. In reply I have received two emails stating that it will take 3-4 days to respond with an answer???
I phoned on Friday 17th to find out what was happening and a lady stated that she would refund the money I paid for the flowers as she could not get through to anyone in the international department. I said that is fine but I still would like an answer as to why my flowers were not delivered and why I was not informed - do they do this to everyone who orders internation flowers???
She has escalated the issue to the international dept and I recieved another email later in the day from them to say it would take a further three days to look into the matter.
SO TO DATE, I HAVE HAD NO FLOWERS, NO REFUND OR EXPLANATION!!!!!
How many people do they do this to??? How may people follow up on if their flowers have been delivered. How many people do they take money from and not deliver the goods????
I have ordered via another trustworthy online company and at least my friend has a gift. Now it looks like I have to go through my credit card to get my money back....
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