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Stay Away

I ordered an item in November to be delivered abroad and thought I'd avoided the problems because I'd noticed and immediately cancelled the sneaky subscription. How wrong I was.

After a week where the status of my order was still 'Processing' I emailed to ask where it was. I received a reply a few days later telling me they were awaiting the extra postage payment before they could complete the order (they'd already managed to take the payment for the item though of course..) They told me I needed to send my card details via email for delivery abroad. I didn't like the sound of that, and having wasted enough time and effort I cancelled the order and bought it hassle-free from Amazon instead.
A month on and I still hadn't received my refund and was told I could expect it in the next few days. It is now yet another month and countless emails later and I still haven't got my money back. I am now looking at legal options.

Bex´s profile

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Female, 1988
United Kingdom