Jacqueline Adams was friendly and very helpful. Nothing was too much trouble for her. She was very thorough and always made sure that you understood what she was doing on your behalf and gave regular feedback on the state of the progress of the changes that were being made. She was always available to talk to if you needed clarification. She did all of the hard work in chasing up parties, making sure the correct forms were sent to me, making sure that I properly understood the process and at the end of all of this she secured me the best pension offer which made me substancialy financially better off.
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