anon´s profile

Reviews (1)

Bathshop321 Customer Services

terrible!

Do not order from this company. Poor service from beginning to end. I am still waiting for part of the order which I was told was not available only after it was ordered. I have had to chase them up regarding the order and have been fobbed off a few times. T he bath panels have still not arrived and everytime I ring they have told me they are coming the next day!

21 May 2013

Reply from Bathshop321

Hello Anon,

It is very disappointing to hear of the issue that you have reported, may I assure you that this situation does not in any way represent the level of service that we strive to achieve, and I would like to take this opportunity to offer you our sincere apologies for any inconvenience caused.

I personally look into all feedback whether negative or positive and as such after looking at your comments, the panel I found out was dispatched and sent to you on the 8th may so I am perplexed as to why you have not received this item at this point.

I have tried to call you today (21/5/2013) and left messages on your house phone and mobile number so I can rectify this issue for you. I can confirm the panels are in stock, please give me personally a call back so that we can arrange for a panel to be sent to you ASAP.

May I take this opportunity to once again offer you my sincere apologises, and to thank you for your cooperation and patience to date.

Kind regards

David S

Bathshop 321 team

anon´s profile

profile image of anon
anon
Reviewer
United States

About