not 100%´s profile

Reviews (1)

boohoo.com

unsatisfactory

I paid for express shipping as i was under the impression that i would receive it in 3-5 working days, which was not the case. I understand that there maybe delays on my side of the world that caused this, but then you should not offer this $9.99 extra option with the promise of 3-5 working days. I then recieved a dress that looked like a cheaply made version of he one picture which was only made worse when i realized i paid ten extra dollars for it. it could have just been this one experience that was bad. i will give boohoo another chance though.

21 May 2013

Reply from boohoo.com

Hi,

Thank you for taking the time to leave your comments and I am really sorry to hear that this has happened.

After checking your account, I can see that your order was delivered within the 5 working days we advise. Due to a UK Bank Holiday, it may have appeared that the working day period seemed extended in this instance. I apologise for any inconvenience or confusion caused.

Please be assured that comments regarding our delivery service are taken very seriously as we continually strove to improve the level of service which we provide.

We do hope that you love everything that you purchase from us, but if this is not the case, it is possible to return any item to our warehouse for a full refund.

I have sent you additional information to your email address registered to your boohoo account.

Kind Regards,
Charlie

not 100%´s profile

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not 100%
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United States

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