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Worst customer service - stealing in my face

I Bought a computer on October 2012, which included the "free service" whatever happens. Evidently, it began to be charged after the first month, from my point of view without my authorization. My fault was to realize this only until February 2013, when I wrote my first complaint and asked for the cancellation of the service. Then as I had already paid for the complete month of March, the most reasonable thing to do, was to cancel the service after the cut date, but for PC world this was not reasonable, so they stole my money and cancelled the service at the beginning of the month I had already paid.
My problem didn't end here, as the next month, I was charged again with April's service after having a phone confirmation of the cancellation in March. I wrote a new complaint the 20th of April, then I received a new call from PC world customer service, telling me that they will return the money and that the service was cancelled again. To my surprise, this didn't happen, and this month I was charged again with the service. I just don't know what else to do, or with whom I can complain, it seems PC world will just keep on stealing my money "whatever happens"...

Hannah Grantand Vicky Rajpal found this review useful

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Santiago Zu
Manchester, United Kingdom