I ordered a toilet brush and holder, when I received the item it was broken, (due to not being wrapped properly preventing the item from any damage whilst in transit). I phoned their customer service department, the advisor asked me to take a photo of the damage and e-mail it to them which i did, In no time at all they replied to my e-mail, apologised and said they would send me a replacement, Two days after, my replacement arrived wrapped in lots of bubble wrap to prevent any damage occuring again! I'm very pleased with my unbroken goods.
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