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Moby Memory

Had to file Paypal dispute

I ordered a game, but had no email from Moby Memory (Ext Ref removed) either to confirm the order, or to say it had been despatched. I emailed them a week later to ask whether it had been sent, saying I'd heard nothing. A week later, they replied, sending a claim form because they said it had been despatched.

I returned the claim form, and waited. A week later, no response, so I resent it and asked if they'd received it. A week later again, still nothing, so I asked them to just give me a refund. Another week later, still nothing, so I filed a Paypal dispute.

This kicked them into action, and they immediately refunded my money along with the following message:

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"your first return back to us as --NOT CALLED FOR

FROM ROYALMAIL --MEANS YOU DID NOT PICK UP THE ITEM.

due to the christmas break and office open on 4th do not help with the delays in answer emails or phone,

there has been breakdown in the internet which has deleted the emails ."
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So...

(1) Supposedly they sent it and and was returned to them. Not only have I not had a Royal Mail card through the door, but considering the other reviews here, does anyone really think it likely that they're telling the truth?

(2) "YOU DID NOT PICK UP THE ITEM" all capitalised. Not the most professional way to deal with your customers is it?

(3) The Christmas/New Year break has no relevance whatsoever - the total lack of communication all dates from after the 4th of January.

(4) "there has been breakdown in the internet". Classic, absolutely classic!

So in all, it's full of excuses, and it took the threat of a claim against them through Paypal, before they'd do anything. I cannot stress enough, buy elsewhere!

Serdar Satrettin found this review useful

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Gareth
Reviewer
Male, 1980
Swansea, United Kingdom

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