Swan Kang´s profile

Reviews (1)


The BEST customer service I have received anywhere

I created my own wedding invitation and stickers and wanted to get them printed. I was so confused searching on websites reading about the specifications that I needed to meet to print these. There were all these terms like 'bleed' and different colour modes etc. Even though there were good items definition on Printed.com, I still wasn't sure and I was hesitant to just submit my order and get 100's of copies of the wrong invitations. So after searching the web for many hours, I decided to contact Printed.com. I called the customer service and I was put through very quickly and David Parker, who answered the phone said that he would like to help and gave me his email address so he could check the file and convert it to CMYK files. I sent an email to him with the files that I created and he replied to be within a few minutes with attachment. I then asked him about 'the bleed' and he then amended my files yet again. I did contact him a few more times to get this right and he replied to me within a few hours at the longest each time.

I finally sent the files in that I had been working on for days and had my fingers crossed and checked the website everyday to track the item. The items soon got printed and were sent to me within a couple of days and I was so pleased with the results. The paper quality was outstanding and the work was exactly what I had pictured, if not better than what I had expected. The packaging was so amazing and I just could not believe I had created my own wedding invitations exactly the way I liked it. I could not have done it without Printed.com's outstanding customer service.

I would use this service again and again and would recommend it to anyone. Some other printing website charge to have the work checked and I got it checked by Printed.com expert many times over. I just cannot believe such amazing customer service exists.

Thank you so much David and Printed.com!

22 May 2013

Reply from printed.com

Hi there Swan,

Thank you so much for leaving us such a wonderful review. We are thrilled that you are so impressed with the customer service here at printed.com.

David has been told about your glowing recommendations and I can tell you now that he is extremely flattered and happy.

Thank you again, if there's anything else we can do for you in the future, please let us know.


Swan Kang´s profile

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Swan Kang
London, United States