Stacey Chan´s profile

Reviews (1)

Wineware

should provide more photos for the item

shipping is fast (4days), but a little bit expensive, it charged almost 150% to the price of the item to ship to Hong Kong.
The product is nice, the packing is nice with a lot of air cushion.
I order 2 set-of-6 Glencairn whisky glass, I thought it will got individual packing for each glass but it doesn't, should show more pictures and state it clear in the description.

23 May 2013

Reply from Wineware

Dear Stacey
Thanks for your review.International shipping is notoriously expensive anyway but we do try and be as competitive as possible. There is always a fine line between paying a little more and getting products delivered relatively quickly or paying less and delivery being extremely slow. I think we have got this about right in that the customer normally prefers a speedier delivery so this hopefully explains the delivery charges.

On the second part of your review however I must confess that I am at a loss to understand your comments. You chose the boxes of 6 of the Glencairn Whisky Glasses, our code GC6. When you go onto this product there is a sentence in the main descriptive text which states ''The box of 6 glencairn glasses are supplied in a white and blue box'' If you then click on the button which states 'view details' there are a total of 5 images, one main image and 4 thumbnail size images, one of which, if you click it to enlarge, shows the white and blue cardboard box that the glasses are packed in. I therefore cannot see why you would think that they are packed in individual boxes and cannot really agree with you that the description is unclear. Sorry that you felt it wasn't very clear but I can't really see how we can improve on what is there already.
Apologies for the misunderstanding and I hope you enjoy your whisky out of these lovely glasses.

Chris Wellman
Managing Director

Stacey Chan´s profile

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Stacey Chan
Reviewer
United Kingdom

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