Debenhams Germany sent me the wrong product so I wanted to return it. However, this was not possible at their cost, I had to pay the postage myself and send it to England which was even more expensive. Until today, I did not get my money back and I am waiting for almost six weeks now. I paid twice, once for the product itself and once for the shipping costs to return the product and got nothing for that except a lot of trouble and disappointment. So far, customer service seems not to be interested in solving this .. really worst shopping experience online so far in my life!
Rhona Liddle found this review useful
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