I MADE AN ORDER ON 08/04/13 AND NEVER RECEIVED A CONFIRMATION E-MAIL OR ONE TO INFORM ME THAT MY ORDER HAD BEEN DISPATCHED. MY BANK STATEMENT WAS THE ONLY PROOF I HAD OF THE PURCHASE (€49.88 HAD BEEN WITHDRAWN FROM MY ACCOUNT FROM BEAUTYBAY). I WAITED FOR OVER A MONTH AS MY PREVIOUS ORDER WAS EXTREMELY LATE IN ARRIVING BUT IT DID IN THE END. WHEN I E-MAILED CUSTOMER SERVICES ABOUT THE MATTER, I RECEIVED AN AUTOMATIC REPLY. WAITED FOR A PROMPT ANSWER FOR A FEW DAYS AND DECIDED TO CALL THE COMPANY TO SORT THE MATTER!
THEY ASKED ME TO FILL-IN A REPLACEMENT OR REFUND FORM WHICH I DID AND RETURNED TO THEM VIA E-MAIL. I OPTED FOR A REFUND IN ORDER NOT TO EXPERIENCE THE SAME HEADACHE A SECOND TIME. AGAIN THIS TIME I GOT AN AUTOMATIC REPLY AND WAITED FOR A COUPLE OF DAYS BUT NOONE CHOSE TO DEAL WITH MY PROBLEM. I CALLED AGAIN AND MANAGED TO GET A REFUND AFTER THE LADY ON THE PHONE RATHER RELUCTANTLY OFFERED ME A TYPICAL APOLOGY AND THE EXCUSE THAT THEY HAVE BEEN HAVING PROBLEMS WITH HOTMAIL ACCOUNTS!!!!.
AS THIS WAS AN INTERNATIONAL DELIVERY, IT'S A SHAME THAT I HAD TO SPEND HALF OF THE REFUNDED MONEY ON INTERNATIONAL PHONE CALLS!!!! AFTER ALL, I CHOSE TO BUY THE PRODUCTS I NEEDED ONLINE!!!!
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