I bought some make-up from beauty bay on a Wednesday and paid extra for next day delivery on top of the £68 I'd already spent, ready for being a bridesmaid on the Saturday, it never arrived! I had to make a special trip into town to buy the products I needed on the morning of the wedding, due to being away I didn't call beauty bay until the Monday morning, to give them their due, I did get a quick apology, followed by the reassurance I would get a refund within 3 working days, another week went past, and another phone call, and eventually, another 2 days later I received a refund for the £68, although not the extra £2.49 I paid for the next day delivery that never arrived! I think in future I'll just go to the shops....
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