It was not indicated on the order that the items were considered heavy, which, per their terms and conditions require an individual to assist the delivery man to carry the heavy items or these won't be brought to the premises.
Only 1 guy turned up and my wife ended carrying the stuff where ANY other company is this country at least do the minimum work.
When I called WDB I was told I should have read the terms and conditions even if we could not have know about what is considered heavy from what is not.
All of this is unacceptable given the higher than average delivery costs we paid.
Extremely poor client services, poor communication, poor attitude: will never use them again and will actually tell everyone to avoid if possible.
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