Georgia Beattie´s profile

Reviews (1)

Lowcostholidays

Extremely difficult booking

The day after I made my booking I recieved a phone call stating that the flights had not gone through and in the process the price had gone up. I had no choice but to accept the new flight price as the hotel was secured. I was then informed that a double booking had been made because my first flight booking had in fact gone through. I was then expected to resolve this problem (which was not my fault) completly on my own having to PROVE to an extra £600 had been taken out of my account. Instead of lowcostholidays apologising for the mistake and resolving the problem themselves I spent an entire week trying to reclaim my money. It was an extremely stressful booking and I can only hope that the holiday goes off without a hitch.

29 May 2013

Reply from Lowcostholidays

Good Afternoon

I am sorry to hear of your difficulty with booking and the lengths you had to go to get your refund.

If you would like to send me your booking reference to: onlineanswers@lowcostholidays.com

I will get this looked into and hopefully we will be able to restore some faith in our service.

Kind Regards

Vicki

Georgia Beattie´s profile

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Georgia Beattie
Reviewer
1992
Oxenhope, United States

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