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Reviews (2)

Debenhams

Debenhams.com Worst customer service in my eight years of online purchasing.

Some of the review below was submitted to Debenhams own review site but was rejected. They stated the reason for this was that it was a Customer Service issue and I should contact them. It now seems that Debenhams filter good from bad feedback reports. This gives a false impression as they display the positive feedbacks on their site but reject the negative ones!
Anyway, this is my experience with Debenhams.com
I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY.

Purchasing a large Taupe Fyfield sofa from Debenhams has been the worst distance purchase I have ever made. Apart from waiting for weeks for it to finally arrive, I discovered on arrival that the colour was more brown (mocha) than on the websites image. I emailed Debenhams and was told by the manufacturer that it was "within tolerance" but my photo and the photo on the website show a distinctive colour difference. I had to pay £75.00 to have the sofa returned. I've now been waiting two weeks for the collection company to call me. Three emails and two telephone calls to be told last week that the company that does deliveries for Debenhams furniture decided to take a week off. Very professional and very caring on customer service - NOT....I then ordered a grey sample swatch and have asked 5 professional people the true colour of the so called "grey" sofa labelled "grey" on the back of the sample and then show them the colour. Everyone said it was brown - not grey.
This sofa is sitting in my lounge, I've paid for it to be collected and nothing happens.
The colour is not as described. This transaction is a nightmare.
Where are the distance selling regulations Debenhams? You have broken them.
It's now a dispute with the credit card company under Section 73 Consumer Credit Act.
Fortunately, buying by credit card has given me extra protection.

To conclude, prices may be tempting, especially their sales and promotions, but be aware, if it goes wrong, you could have to deal with extreme stress and inconvenience and even small claims court action to get your refund and it looks like that is what I am going to have to do.

Woodyatt Curtains

quality, price and service - all excellent

Ordered some made to measure net curtains for my patio door.
Measuring service and instructions were very clear.
The curtains were delivered within a week and Im really very pleased with the workmanship and quality. Also a very reasonable price.
Highly recommended.

mark chevalier´s profile

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mark chevalier
Reviewer
United States

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