Sarah Morris´ profile

Reviews (2)

Fragrancedirect

Sweet satisfaction

After reading a lot of other really negative reviews I was slightly dubious about placing an order but I am so glad I did as my order arrived really fast and I was more than happy with the products. Their prices are really good and offer good value.
One satisfied customer

iflorist

Disappointing

I ordered a lovely basket of flowers for my Mum to cheer her up as she was not well but unfortunately they did not arrive the next day as expected. I emailed IFlorist the next morning and received an email back apologising and assuring me they would be delivered that same day. I waited until 6pm only to discover yet again no flowers.
This time I used the live chat which was fairly quick to respond but they were unable to resolve the issue and suggested I called their Head Office. At this point I decided to cancel my order as I didn't want to incur anymore costs having to ring somebody else.
After reading all of these reviews I just hope I actually get my money refunded.
I have found this to be very disappointing as I have previously ordered from this company with no problems but I would be very wary of ordering from them again

19 June 2013

Reply from iflorist

Hello Sarah

I am very sorry to hear of the problems you have recently had with our services. We welcome your feedback as non-delivery is an issue we don't tolerate at Iflorist. We certainly do not wish to lose your valued custom, so to compensate we would like to offer you a complimentary bouquet to be sent to a recipient of your choice as a means of apology. I can also confirm your refund went through fine on 24/05/2013. Please accept our sincere apologies and I will e-mail you personally now regarding this matter.

Kind Regards
Iflorist

Sarah Morris´ profile

profile image of Sarah Morris
Sarah Morris
Reviewer
Female, 1971
Brierley Hill, United Kingdom

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