My son joined UW as he was invited by a very keen friend who distributes the service.
Having joined for electric, gas, phone and broadband & not had a lot of issues at all, i got set up too & as i am a widow on benefits i thought it would benefit me because its aim is to save people money on their bills...
I have electric and a £10 per month mobile phone contract with UW.
First month my mobile bill was over £60. I phoned to find out how this could be resolved & as customer services was closed, it went off my radar.
The following month my mobile bill arrived & sadly a humongous £160 mobile phone bill because I went over my allowance by 2 or so hrs. I didnt realise how much calling i was using & as my last provider had capped my account by default, i had not realised UW would allow with no warning / alerts at all..
I think UW should do more to protect people from getting massive bills - especially when the idea is to help people save money on their bills... I did contact customer services but they did nothing to help with this colossal bill except set up a payment plan. If I had paid an extra £2.50 all the extra calls would have been included so even after asking them for a reduction on the bill to say £50 instead of the £10 a month they offered no reduction or discount. I find this really unfair considering I had recently switched and not realized the limits of my contract yet. Not a good experience so far :(
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