Hudson-Reed has been one of the best finds in a long time for me. The real value for me was realized when i had a problem with one of the items in my order after I had purchased the system. The original rainfall head was chrome plated plastic and it blew out the side seam after several months of use, spraying water across the shower all over the place. The real measure of a company is not always how thier equipment operates, but rather how they respond when there is a problem. I called them the next day and spoke with a lovely young lady who simply asked that I take a picture of the problem and email it to them. I did this while she held on and emailed it to her. She recieved it within minutes, looked at it, was extremely apologetic that I had a problem and advised me that she was having a new showerhead shipped then next day. When I was shopping complete shower systems, I contrasted the cost of thier system against comparable systems from Delta to Kohler. From a cost perspective Hudson-Reed was a no brainer. It was only after having the system now for almost 2 years that I can honestly say that from a quality perspective, they have far exceeded my expectations. We are now building a new house and I am designing a new "Monster" shower with a showerhead panel, ceiling rainfall head, and 12 body sprays using muiltiple valves off of two seperate tankless systems and mulitiple control valves. Will it be expensive? Yes it will, but it will be far less than if I used some of their competitors equipments. If I could wish for any one thing from them it would be to come out with an Electronic valving system that controlled flow and temp on a digital panel similar to what Moen and Kohler offer but keeping with the Hudson Reed pricing.
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