Muhammad Iffzan Iman Ismail´s profile

Reviews (1)

Deuter Online

not satisfied with the delivery

ok i give u an example right what abt if someone really need a bag pack for some emergency case? i mean like s/he wants to use the bag pack in the duration of 2-3 days after the purchase..for me, u can change to the other courier service..its better for ur company to use poslaju..poslaju services really2 good..for me,i didnt mind for extra cash as long as i got the item in time n in good condition .. no hate :) -iffzan-

24 May 2013

Reply from Deuter Online

Dear Iffzan,

Thank you for your feedback.

My records show that you placed the order on 21.05.2013 at 10.38pm and payment was made on 22.05.2013 at 11.59am. Your parcel was despatched on the same day in the afternoon via City Link Express.

My records also did not indicate any request from you that PosLaju be used instead of City Link Express or that you needed to use the item in 2-3 days. I also received a message from you via Facebook (after the parcel was despatched) that you would not be home on 23.05.2013.

As stipulated in the order sheet sent to every customer before the customer makes payment, the schedule and time of delivery is only an estimate and is solely at the discretion of City-Link Express (M) Sdn Bhd. A customer can choose not to proceed with the purchase if he / she feels that there could be a delay in the delivery. I have, on previous occasions, acceded to customer's request to use Pos Laju. Naturally, they will be required to pay for the postage and handling charges.

I hope you can understand that delivery schedule is always at the discretion of the courier company ~ whether it be City Link Express or Pos Laju. It is beyond the control of the merchant unless the merchant itself provides personal delivery.

As testified by many Deuter Online customers, items are despatched promptly and that is the guarantee that I can give because it is something I can control. In many cases, customers received their parcel by the next working day.

I am not giving any excuses for City Link Express. I am just offering an explanation of the processes involved as well as to place it on record of what had transpired in respect of your purchase.

Thank you.


Gary Ng

Muhammad Iffzan Iman Ismail´s profile

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Muhammad Iffzan Iman Ismail
United States