Beware of attractive introductory offers. I took out a 12 month contract in January but feel I was 'conned' in the first month to upgrading due to excessive broadband usage which turned out not to be down to me. When I asked to be put back on to the original package this was refused. I asked to put in a complaint and was told someone would get back to me. Due to circumstances at home it was several months before I rang to ask why no-one had been in touch regarding this matter and so began the 'trial'. I felt there was no customer care and the person I spoke to was arrogant and patronising, better suited to being a trial lawyer. I was left feeling very upset and distressed. I have since been offered £25 as a goodwill gesture but BT denied any wrong doing and would not put me back on the package I joined them for (a package I have not had any advantage from). When I refused this I was told I would receive a 'deadlock' letter and would have to take my complaint out of BT. Obviously I can't do this as I have no 'proof' or 'evidence' (BT's words) as initially everything was done on the telephone. Since the distressing call I have refused to deal with them on the phone and have been communicating with them by email.
It is such a pity there has been all this distress as, although I don't find their broadband or television particularly wonderful, if they had put me back on the original package when I first asked I would probably have stayed with them indefinitely, as it is I will definitely be leaving them when my contract expires on 7 January next year and will be discouraging anyone else from joining them.
If you are 'sucked' in by their good offers and excellent sales service Please, Please, keep detailed records of any contact with them (their records seem to be very selective) and don't assume that they are there to help you.
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