L Henderson´s profile

Reviews (1)


Very Disappointed

Apart from keen pricing there is little else to endear you to Fatbirds. Their in-house "mechanic" dispatched my partly built / partly tested bike knowing that it was sub-standard. A poorly finished bike frame had badly scored the highly polished saddle post. The Fatbirds mechanic would have seen the badly scored post [caused by a sharp metal bur inside the down tube] but still packed the post for dispatch! The mechanic made no attempt to file down the offending bur; rather, it awaited my discovery which just further added to the level of slightly damage - To add insult to injury, Fatbirds were [initially] reluctant to replace the saddle post unless it was paid for upfront with a refund on returning the damaged post. They had to be persuaded to do the right thing which they [reluctantly] did but only on the threat of my rejecting the bike as unfit for purpose. It was left to me to file the inside of the down tube smooth.
A replacement saddle post was received and Fatbirds arranged to collect the damaged post at their expense.
The above is an honest account of events and reflects my experience, only. I will not be making another purchase from Fatbirds.
L Henderson

L Henderson´s profile

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L Henderson
United Kingdom