Bought a new bed around a year and a half ago, that cost the best part of £1000. The base has collapsed in, despite it being carefully treated, because its constructed from hardboard and staples. Also the headboard is no longer attached securely to the bed because one of the nuts inside has detached.
We purchased a ten year extended warranty with the bed, and they eventually send a 'engineer' round, who photographed it.
Weeks later we receive a standard form letter saying they are refusing our claim because its accidental damage. They didn't even bother sending any explanation - it was just a standard letter with 'accidental damage' ticked.
DO NOT BUY FROM THESE PEOPLE. THEY ARE A BUNCH OF CROOKS AND HAVE RIPPED US OFF.
Kate Hayter found this review useful
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