My father recently lost his wife unexpectedly which has proven to be a very difficult time. Originally my father booked two tickets for him and his wife to fly down to Marbella.
My sister and her fiancee were due to meet with my mother and father in Marbella the following day.
Due to my mum passing away my sister thought it would be nice idea to fly down to Marbella with my father so he is not by himself at this very difficult time.
When contacting BA I was told that my mothers ticket could be refunded however it was impossible to change the name on the ticket to my sisters details. WITH NO EXPLANATION GIVEN!!! My father originally paid £400 for my mother's ticket, to which he has received a full refund.
When ordering my sisters ticket, the price somehow managed to increase from £400 to £1100 which is an absolute disgrace. My father was not in a position to pay this amount of money which resulted in him flying by himself at this very difficult time.
MY FATHER IS NOW ALONE WITHOUT HIS FAMILY BECAUSE BRITISH AIRWAYS COULDN'T CHANGE ONE NAME ON A TICKET....I THOUGHT BRITISH AIRWAYS MOTTO IS TO FLY AND SERVE??
CLASSIC CASE OF COMPUTER SAYS NO!!! - HEARTLESS COMPANY!!
MY FATHER IS EVEN A GOLD CARD HOLDER!!!! - WHICH OBVIOUSLY DOENS'T COUNT FOR ANYTHING NOWADAYS!!!
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