Suzanne Lamley´s profile

Reviews (1)

UK Oak Doors

Fantastic product, as described? Very pleased

Easy to order, great product.. Great value for money. Only criticism is the unhelpful delivery service. You are informed when the goods will be delivered, not consulted and it is kerb side delivery only. We ordered 12 doors and were lucky that the delivery driver was happy to help, otherwise it would have been nigh on impossible to navigate them up the steps to our home. Surely if you are delivering heavy goods you should consider how to deliver them into the house. No doubt health and safety concerns will be cited......but frankly that doesn't cut it

25 May 2013

Reply from UK Oak Doors

Dear Suzanne.

Thank you for taking the time to leave us a review.

Firstly we are glad to hear that you are really happy with your products and also that you found the order process simple and smooth.

Secondly we really appreciate your feedback on the delivery, As a company we are always looking for ways to improve our service and we do actually have an agreement with the couriers we use to bring all products into the property for the customer.

We are sorry if you feel let down by the delivery service and i will ensure your feedback is also passed on to them.

Kind regards,

Kishen
UK Oak Doors.

Suzanne Lamley´s profile

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Suzanne Lamley
Reviewer
United Kingdom

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