.I was informed on my February 13 statement that I was due a dual fuel discount payment within 28 days by cheque. This amount having not been received by May I spoke by phone to a David on the 9th May who apologised and said he had arranged for an urgent BACS payment to be with me within 7 days. Again nothing was received and on the 20th May I again called First Utillity and spoke to Shona who again apologised , told me that the payment had been cleared by a supervisor called Indy. She said she would email accounts department and call me back the next day . No contact was received the next day and hence I called back today 22nd May and spoke to a Mark. This gentleman was most unhelpful and basically told me that Shona would get back to me when she had received an answer from accounts dept. , he would not give any idea when this would be. This situation is most unacceptable, the money in question ( some £140 + ) is due to me and I believe that I have been most patient in this matter, furthermore my account as it stands is in excess of £400 in credit , since I made a payment to cater for future bad weather. Since the above I have sent an email highlighting the problem along with 4 "on line" chats all without success. Currently another representative is again investigating...lots of promises witout any action!!!
I consider that I am a good customer who is being treated in a shabby manner by this company
Kapton Keyron found this review useful
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