Donna ´s profile

Reviews (2)


Avoid at all costs!

I ordered a bouquet for a friend's birthday and told her to expect something. I gave very detailed instructions as to where her house is as it is hard to find. By about 2pm she hadn't received anything so I contacted eflorist. They assured me that the flowers would definitely be delivered to her that day - they contacted the florist to make sure.

By about 6pm I was getting worried so I called her and she'd not received anything. I was furious but also upset, especially as delivery was so expensive. The next day, I called eflorist and after several calls back and forth, still no joy. Eventually, I managed to speak to a supervisor who phoned the florist. The florist had left them outside someone else's house! The supervisor called me back and agreed to refund my money. Luckily though I had paid by Paypal and had had the presence of mind to open a dispute (just in case there was a problem).

I wouldn't use eflorist again though. As, if the florist's can't deliver to the correct house then what's the point. The bouquets aren't cheap & when you pay so much, you certainly expect some sort of level of service!

26 March 2014

Reply from eFlorist

Dear Donna,

We are sorry to learn of your disappointment with your order. This is not the level of service standards we expect to provide and we are very sorry for how the delivery was handled.

We can see that you have been in contact with our Customer Service team and we trust that they have been able to address the issue to your satisfaction.

Once again, please accept our sincere apologies.

Kind regards

Vax Ltd

VAX S3S+ Steam cleaner

Want a steam cleaner for every hard floor type and that assembles in just a couple of clicks? If so then buy this machine! It is so easy to use that a child could use it.

You will get a compact machine with a brush head for stubborn stains (or a tiled kitchen floor that never looked clean from new, like mine did), a flat head that clicks onto the brush head, a velcro microfibre head to fix onto this that mops the floors, a carpet glider & a cooling stand. You also get a foolproof measuring jug and a bottle of citrus detergent, that smells lovely and fresh. On the front of the machine is a dial to choose from lino, tiles, sealed laminate or wood. Once set, it doesn't move until you click it to a different setting (unlike some steamers).

I found that this wonderful little machine cleaned all my floors effortlessly and even refreshed all my rugs. It left my house looking & smelling clean and fresh yet only took a little while to use. All the floors were dry in no time and were also streak free - which I found amazing.

Unlike some others have posted on here, I have had nothing but excellent service from Vax. I own a variety of their products & always find their customer service agents friendly and helpful.

Donna found this review useful

Donna ´s profile

profile image of Donna
Female, 1963
Worcestershire, United Kingdom