I ordered a bed & matress from monsterbeds on the 3rd december 2010, i still had not recieved the goods by the 16th december, so decided to cancel my order. I understand the weather conditions had been adverse, but I had recieved no communication from monsterbeds during this time, whenever I tried to contact customer services by telephone it was out of action.
I therefore E mailed my cancellation request , was informed of a 5 % cancellation fee, which I felt was out of order in the circumstances, I recieved a curt E mail reminding me of their small print.
It is now the 24th of January nearly two months from my order , monsterbeds have been in possession of over £200 of my money & are charging me 5% for the privilage. I have sent many emails (I cant communicate by phone its allways unavailable ) My last email on the 20th january was replied with an assurance my refund was urgent & would be processed ASAP.
I still have not recieved a refund. I have been struggling financially as all of us do post christmas , but so badly that I have had to borrow money to make ends meet. I have emailed how urgently I need this refund & this company has ignored my request. I am aware within consumer law a refund can take 30 working days , but I am appauled & frustrated with this companys customer service , I cannot believe that on every occassion I have tried to telephone customer services it is out of action & that has been every working day for the past month.
I do not think its acceptable for a company to have your money for nearly two months (without ever recieving the order) & charge 5% . Monsterbeds should be paying me interest.
I will never order from this company again & have reccomended to my friends not too .
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