Make sure you get an up front agreement in writing about the scope of work. Otherwise they will, unbidden, start doing work that they assume you want done. I racked up a £900 bill with them before I realised what was going on and could stop them. All that had happened for that bill was that we discussed briefly the scope of work, and then they reviewed some documents that I didn't want or need them to review.
It's a slightly strange set-up - you specify the sort of car you want and they trawl through the new ex-motability cars to find one that matches your specification. That can take a few days, but if you can wait it's well worth it. The cars are in really good condition, at good prices. The service was really good too - they're really responsive and explain the process clearly.
I got the suede-style ones, and they are very comfy to sit on. The XL ones are the right size for me (6 foot male)
Check the small print very carefully. I have used them twice to hire a car, and the second time was stung by a very large unexpected bill - a new charge that they carefully conceal when you make the booking.
It works like this. When you arrive at your destination to pick up the car, you are told that you have to pay an additional fee to cover a full tank of fuel. Now, I knew I was only going to use a quarter tank, but there are no refunds. Net result was that I was out of pocket by 60 Eur.
I complained, of course. But the problem is that the fine print is quite vague - it says that you might be charged, but that if you are you will 'probably' get a refund.
So, basically, I was fleeced and you might be too (by this or some other scam). I would avoid them.
patric29 found this review useful
We stayed with Canvas at Tamarit, on the Costa Dorada south of Barcelona, in 2011 and 2012. The campsite facilities (not provided by Canvas, but you have full access) are great, and the small Canvas section, of mobile homes, is right on the beach. Everything with Canvas went very smoothly, from booking, to arrival, to departure. The accommodation was fairly basic, but everything was as described and all that we needed for a great holiday.
My camera took 15 working days to be delivered, even though the website listed it as 'in stock' when I placed the order. What's worse, they took my money as soon as they received my order, rather than waiting until they had dispatched it.
On the plus side, I could always get through to customer services (after 5-10 minutes wait on the phone), although they all they ever said was "It will be sent to you soon". When my order did arrive, it was exactly as ordered.
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