Kim Florey´s profile

Reviews (1)

Animed Direct

dont pay postage for quicker arrival

i paid £3.95 for postage to receive goods quicker as my vet recommended hill's products for my cat and the free postage delivery times was 3-5 days. Even though i paid extra for quicker delivery my order still took 5 days to arrive AFTER being dispatched 4 days after ordering. Very disappointed.

31 May 2013

Reply from Animed Direct

Hi Kim,

Sorry to hear that you are unhappy with the time taken for your order to arrive. The express delivery option ensures next working day delivery from dispatch. However, I can see that there was a small delay with dispatching your order, so as a good will gesture I will arrange for the express delivery charge to be refunded for you today.

Kind Regards

Kim Florey´s profile

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Kim Florey
United Kingdom