Helen Mcsharry´s profile

Reviews (5)

allbeauty.com

Excellent

Great prices and choices

INFURN.com

Disgraceful. 4/04/2014

I ordered 4 chairs and paid in full on April 17th 2013 and the delivery date has changed 7times now due for delivery in may Valerie what happened to your assurance that after 4 delivery failures you said you contacted the factory and they would definitely be delivered in jan 2014 the most recent delivery time was week commencing 16 April I contacted infurn last week and was told the chairs were on schedule for delivery as planned however I checked the website and see delivery has changed to may 25 this is completely unacceptable it will be 13 months since I placed my order I have commenced legal action now as I doubt I will ever see the chairs it is illegal under European law what is going on in this company my money should be refunded immediately

Kevin Ogilvie-White found this review useful

INFURN.com

Where are my chairs

New review
I now see my chairs are not due for delivery until march having received assurance they would arrive in january it will be nearly a full year since i placed my order and have had the delivery time changed 5 times this is unacceptable i have contacted the bank and my laywer there is no point valerie in contacting me unless you have a definite date for delivery or assurance of full refund in the next week


I placed an order for 4 grant featherson chairs on 17april and paid 753.20 euro delivery expected August when it came near to delivery time it was pushed forward to October 7 th and yet again when it came to near delivery time it was pushed forward again to December this is completely unacceptable I have made numerous calls and received calls from people who just sit at a desk and don't know anything about company where the warehouse is based or who the manager of the company is I asked all these questions and was told the supervised would contact me heard nothing since I just want to know where my chairs are and when they will be delivered someone must know that truthful answer I have commenced legal proceedings through European circles to prevent this company from trading they are not open honest and transparent just let me know where my chairs are and don't get a guy sitting at a desk who hasn't a clue to call me I want to speak to someone who will tell the truth

Jarl Isacson, Marita Benediktand Kevin Ogilvie-White found this review useful

04 November 2013

Reply from Designfurn LTD (infurn.com)

Hello Helen,

Thank you for your comments and further to our telephone conversation this afternoon when we confirmed the up-dated delivery status showing on the order for December. We also answered any queries along with background information in respect of the origin of the goods in China to details of the distribution warehouse in Spain.

I understand your concern that the 4 x Grant Featherston Dining Chairs were delayed longer than expected, for which we apologize, and we have informed you that we have requested further information from Logistics with regard to the forthcoming delivery.

We have also offered compensation for the wait which you have accepted, and have sent you our contact details should you require any further assistance or for any queries until the chairs arrive.

I hope you feel more confident about the situation now.

Kind Regards
Valerie - Customer Relations Adviser.

ACHICA

Excellent

Very professional site good communication quality goods

Barker and Stonehouse

excellent

Experience dealing with the company excellent however i have just received an email today to say my items will not be available until end of july insteas of end of june i am very dissapointed

Helen Mcsharry´s profile

profile image of Helen Mcsharry
Helen Mcsharry
Reviewer
Female, 1962
Sligo, United Kingdom

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