I ordered a Waterford Crystal Ship's Decanter as a retirement gift (Thursday) and thought I had clicked on the express delivery for the next morning (Friday). However when I received the confirmation of the order I realised I hadnt.
I was imperative that it was delivered on the Friday as I live abroad and a colleague who was in the UK at the time was flying back on the Saturday and the plan was for her to bring it back.
I couldnt get through on the phone lines so emailed the MD directly and explained the situation. He immediately upgraded the order, checked it was in stock and kept me updated of the order status even giving me the name of the Dispatch Manager. Exact times of delivery were given by the courier (even the name of the driver) and were spot on!
Being in the Service industry (International Airline) I thought this was an exceptional service. The personal touch goes a long way.
It arrived beautifully gift wrapped, with a hand written tag.
Thank you so much
PS Our colleague loved it!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.