Alicia Johnson Garside´s profile

Reviews (1)

Groupon UK

Excellent customer service

I bought a balloon ride for my husband from a company on groupon. We were very excited about the prospect of going up for a ride. Over two years I tried booking and rebooking rides, always to be cancelled.
The balloon company said there was nothing they could do about the weather and that we could pay anohter 60.00 pounds to renew for another year.

After yet another year and still no ride I went back to groupon and asked them what they would do about it. I explained that the balloon company would not even let us book a ride unless we had given them our voucher number which would automatically give the balloon company the money for our ride... even with no ride!
Since I had all the emails to prove our non existent ride Groupon refunded us the 200.00 without any hassle.

I was VERY impressed considering this was two years on.

So I cannot fault them on their service.

Alicia Johnson Garside´s profile

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Alicia Johnson Garside
Bristol, United Kingdom