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Reviews (1)

mytyres.co.uk

Great company but the fitting partners suck!

I have used My Tyres for a number of years now and have had nothing but great service from them.
I use them for winter tyres & wheels, summer tyres and have started using them for my motorcycle tyres.
However,when I recently ordered 2 Dunlops for my daughters car the fitting partner never informed me that the tyres had arrived, despite My Tyres sending me a tracking number and the fitters having my phone number.
When a fitting date was fixed and I called to collect the car I spotted that both sills had been crushed and will need a bodyshop to correct!

I have used this partner before in co-operation with My Tyres and was impressed with their professionalism and efficiency, their great communication kept me informed at every step.
This service has slipped somewhat and I will not be crossing their door again!!

06 June 2013

Reply from Delticom Tyres Ltd.

Dear Mr. Teabag,

Thank you for your review. We hope the tyres meet your expectations and we look forward to your next order.
Thank you for bringing this to our attention. If you could please provide
us with your order number so that we can contact the fitting station.
We strive every day to better serve our millions of customers around the world. We do hope this unfortunate situation will not prevent you from doing business with us again in the future and that this way; you will give us the opportunity to improve your opinion on our company.

Your mytyres.co.uk Team

Jonny Teabag´s profile

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Jonny Teabag
Reviewer
United Kingdom

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