The range of products is very good, good quality and fast in despatching. The website is also quite user-friendly. The only thing to improve is to inform when the delivery is going to take place - at the moment the information is sent only when the goods are despatched.
The double track which is listed as suitable for bay windows - is not really. It's metal, while bending it's not flexible enough to create a smooth curve. I'm trying to get a refund, no luck - the answer was that it hasn't been done properly and in general not very nice tone of emails. I do not think they have ever tried to bend this track.
Jonathan is right - the handy man didn't do it properly. The company is kind enough to send me the damaged part of the tack for free - thank you. Back to 5 starts as it was before - can recommend it to anyone.
It seems like the bending tool doesn't help much - it's impossible to get a smooth bend in the track that means the hooks won't go through. It's impossible solve the problem as Jonathan concentrates on who said what, not the fact that there is a problem with the product (not fit for purpose).
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.